Nature of tasks :

• Service desk agent, incident agent and analyst, problem agent and analyst
• Incident analysis, first and second-line customer liaison with the purpose of maximising the first call resolution rate
• First and second-line support: remote and on-site support

· Recording & tracking incident information · Recording & tracking Problem information

• Participating in reconfiguration/installation of PC environment
• Documenting operational support procedures
• Drafting technical content for knowledge database
• IT support specialist must be able to perform all tasks of a service desk operator

· Testing and administration of applications · Liaising with system administration and database administration for execution of administration tasks

VOTRE PROFIL

EXPÉRIENCE(S) PROFESSIONNELLE(S)

MÉTIER

DURÉE

SECTEUR

Technicien de maintenance en informatique

36 mois

Autres activités rattachées à l'informatique

FORMATION(S)

ETUDE

DOMAINE

DESCRIPTION

Bachelier professionnel

Informatique

Bachelor (IT)

LANGUE(S)

LANGUE

NIVEAU

Anglais

Très bonne connaissance

Français

Très bonne connaissance

CONNAISSANCES SPÉCIFIQUES

DESCRIPTION LIBRE

Analysis and technical skills:

• Highly autonomous and IT skilled
• Very good skills in all of the MS office applications
• ITIL V3 Foundation Certified (or the certification must be passed within 3 months after the start of the contract)
• Minimum of 3 year of relevant professional experience Language and communication skills:
• Fluent in both English/French both written and oral
• Part of the consultants needs to be fluent in German both written and oral as well
• Very good communication skills
• User oriented

VOTRE CONTRAT

• Régime de travail : Temps plein de jour
• Heures/sem : 40
• Type : A durée indéterminée